Adoption Barriers of IoT in Large Scale Pilots

Document identifier: oai:DiVA.org:ltu-77357
Access full text here:10.3390/info11010023
Keyword: Social Sciences, Media and Communications, Information Systems, Social aspects, Samhällsvetenskap, Medie- och kommunikationsvetenskap, Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning, Internet of things, Adoption, End-user, Innovation, Barrier, Large scale pilot, Information systems, Informationssystem
Publication year: 2020
Relevant Sustainable Development Goals (SDGs):
SDG 9 Industry, innovation and infrastructure
The SDG label(s) above have been assigned by OSDG.ai

Abstract:

The pervasive connectivity of devices enabled by Internet of Things (IoT) technologies is leading the way in various innovative services and applications. This increasing connectivity comes with its own complexity. Thus, large scale pilots (LSPs) are designed to develop, test and use IoT innovations in various domains in conditions very similar to their operational scalable setting. One of the key challenges facing the diffusion of such innovations within the course of an LSP is understanding the conditions in which their respective users decide to adopt them (or not). Accordingly, in this study we explore IoT adoption barriers in four LSPs in Europe from the following domains: smart cities, autonomous driving, wearables and smart agriculture and farming. By applying Roger’s Diffusion of Innovation as a theoretical lens and using empirical data from workshops and expert interviews, we identify a set of common and domain specific adoption barriers. Our results reveal that trust, cost, perceived value, privacy and security are common concerns, yet shape differently across domains. In order to overcome various barriers, the relative advantage or value of using the innovation needs to be clearly communicated and related to the users’ situational use; while this value can be economic in some domains, it is more hedonic in others. LSPs were particularly challenged in applying established strategies to overcome some of those barriers (e.g., co-creation with end-users) due to the immaturity of the technology as well as the scale of pilots. Accordingly, we reflect on the theoretical choice in the discussion as well as the implications of this study on research and practice. We conclude with providing practical recommendations to LSPs and avenues for future research

Authors

Ali Mohammad Padyab

Luleå tekniska universitet; Digitala tjänster och system; School of Informatics, University of Skövde, Skövde
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Abdolrasoul Habibipour

Luleå tekniska universitet; Digitala tjänster och system
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Aya Rizk

Luleå tekniska universitet; Digitala tjänster och system
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Anna Ståhlbröst

Luleå tekniska universitet; Digitala tjänster och system
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