Towards Stakeholder Governance on Large E-Government Platforms - A Case of Suomi.fi

Document identifier: oai:DiVA.org:ltu-76795
Keyword: Natural Sciences, Computer and Information Sciences, Information Systems, Naturvetenskap, Data- och informationsvetenskap, Systemvetenskap, informationssystem och informatik, E-Government, Platform, Ecosystem, Stakeholder, Governance, Information systems, Informationssystem
Publication year: 2019
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Abstract:

E-government evolves towards large-scale software platforms that integrate access to and information exchange among public services. Governance of large-scale e-government platforms is challenging because of the large number of stakeholders with diverging needs, agendas, and changing service portfolios. This paper presents a revelatory case, the e-government platform Suomi.fi, its stakeholders and stakeholder interactions related to development and governance of the platform. Our stakeholder analysis of Suomi.fi identified 15 stakeholder interaction types and related issues regarded as important for governance of large-scale e-government platforms. The results contribute by addressing the importance of stakeholder identification and continuing governance beyond individual development and implementation projects. Such a large-scale platform involved additional stakeholder types of external influencers (including media, other countries, the European Union, third party software integrators) and other external platforms, compared to the project-centric stakeholder models. Hence, we argue for extended stakeholder governance models and practices for large-scale e-government platforms.

Authors

Tero Päivärinta

Luleå tekniska universitet; Digitala tjänster och system; University of Oulu, M3S, Oulu, Finland
Other publications >>

Kari Smolander

LUT University, School of Engineering Science, Lappeenranta, Finland
Other publications >>

Jesse Yli-Huumo

Population Register Centre, Helsinki, Finland
Other publications >>

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    header: 
        identifier: oai:DiVA.org:ltu-76795
        datestamp: 2021-05-11T23:04:18Z
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                recordContentSource: ltu
                recordCreationDate: 2019-11-21
            identifier: http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-76795
            titleInfo: 
                @attributes: 
                    lang: eng
                title: Towards Stakeholder Governance on Large E-Government Platforms - A Case of Suomi.fi
            abstract: 
E-government evolves towards large-scale software platforms that integrate access to and information exchange among public services. Governance of large-scale e-government platforms is challenging because of the large number of stakeholders with diverging needs agendas and changing service portfolios. This paper presents a revelatory case the e-government platform Suomi.fi its stakeholders and stakeholder interactions related to development and governance of the platform. Our stakeholder analysis of Suomi.fi identified 15 stakeholder interaction types and related issues regarded as important for governance of large-scale e-government platforms. The results contribute by addressing the importance of stakeholder identification and continuing governance beyond individual development and implementation projects. Such a large-scale platform involved additional stakeholder types of external influencers (including media other countries the European Union third party software integrators) and other external platforms compared to the project-centric stakeholder models. Hence we argue for extended stakeholder governance models and practices for large-scale e-government platforms.

            subject: 
                    @attributes: 
                        lang: eng
                        authority: uka.se
                    topic: 
                        Natural Sciences
                        Computer and Information Sciences
                        Information Systems
                    @attributes: 
                        lang: swe
                        authority: uka.se
                    topic: 
                        Naturvetenskap
                        Data- och informationsvetenskap
                        Systemvetenskap informationssystem och informatik
                    @attributes: 
                        lang: eng
                    topic: e-Government
                    @attributes: 
                        lang: eng
                    topic: platform
                    @attributes: 
                        lang: eng
                    topic: ecosystem
                    @attributes: 
                        lang: eng
                    topic: stakeholder
                    @attributes: 
                        lang: eng
                    topic: governance
                    @attributes: 
                        lang: eng
                        authority: ltu
                    topic: Information systems
                    genre: Research subject
                    @attributes: 
                        lang: swe
                        authority: ltu
                    topic: Informationssystem
                    genre: Research subject
            language: 
                languageTerm: eng
            genre: 
                conference/other
                ref
            note: 
                Published
                3
                
ISBN för värdpublikation: 978-0-578-53212-7

            name: 
                    @attributes: 
                        type: personal
                        authority: ltu
                    namePart: 
                        Päivärinta
                        Tero
                        1971-
                    role: 
                        roleTerm: aut
                    affiliation: 
                        Luleå tekniska universitet
                        Digitala tjänster och system
                        University of Oulu M3S Oulu Finland
                    nameIdentifier: 
                        terpai
                        0000-0002-7477-0783
                    @attributes: 
                        type: personal
                    namePart: 
                        Smolander
                        Kari
                    role: 
                        roleTerm: aut
                    affiliation: LUT University School of Engineering Science Lappeenranta Finland
                    @attributes: 
                        type: personal
                    namePart: 
                        Yli-Huumo
                        Jesse
                    role: 
                        roleTerm: aut
                    affiliation: Population Register Centre Helsinki Finland
            originInfo: 
                dateIssued: 2019
                publisher: Association for Information Systems (AIS)
            relatedItem: 
                @attributes: 
                    type: host
                titleInfo: 
                    title: Proceedings of the 10th Scandinavian Conference on Information Systems (SCIS2019)
            location: 
                    url: https://aisel.aisnet.org/scis2019/11
                    url: http://ltu.diva-portal.org/smash/get/diva2:1371869/FULLTEXT01.pdf
            accessCondition: gratis
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                form: electronic
            typeOfResource: text